Welcome to The Home Care Services. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or request our services.
1. Information We Collect
We collect the following types of information:
a. Personal Information
Name
Phone number
Email address
Address / Location
Service request details
b. Additional Information (Optional)
Images or videos of appliances (if shared by customer)
Customer feedback or reviews
c. Automatically Collected Information
IP address
Device type
Browser information
Pages visited on our website
2. How We Use Customer Information
We use your information only for the following purposes:
To provide home appliance repair services
To confirm bookings and send service updates
To assign technicians to your location
To communicate via phone, SMS, or WhatsApp
To improve service quality
For billing and customer support
For safety and fraud prevention
We do not sell or share your information with third parties for marketing purposes.
3. Sharing of Information
We may share your information only with:
Our internal technicians to complete your service
Trusted service partners (only if required for specific repairs)
Legal authorities (only if required by law)
We never sell, rent, or trade customer information.
4. Data Security
We protect your personal data by:
Limiting access to authorized staff only
Using secure communication channels
Preventing unauthorized access or misuse
Regularly monitoring for security issues
5. Cookies & Tracking
Our website may use cookies to:
Improve user experience
Analyze website performance
Understand visitor behavior
You can disable cookies in your browser settings anytime.
6. Customer Rights
You have the right to:
Request correction of your personal information
Request deletion of your data
Ask how your data is used
Opt out of certain communications
To exercise your rights, contact us using the details below.
7. Third-Party Links
Our website may contain external links. We are not responsible for the privacy practices of those websites.
8. Updates to This Policy
We may update the Privacy Policy occasionally. Changes will be posted on this page with a revised date.
